Just had a customer come in who found us from our website. He has a large loose heart diamond that he purchased 4 years ago and now needs it mounted up into a pendant. Interestingly, he surfed the web for ages looking for a genuine jewellers with an on-site workshop that was capable of dealing with this.
I was pleasantly surprised to hear this but can totally agree. Although there are thousands of on-line jewellers available, there are limited numbers when it comes to 'the full works' and I mean the shopping side, excellent customer service, general information on jewellery and a 'real on-site workshop' capable of creating something for the customer from scratch. This includes the designing, one-on-one conversations at the design stage, creating the piece, setting and finally polishing.
I certainly don't mind this - let's hope more people find us via our website.
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